Shipping & Delivery

Physical orders placed on the EduTrellis Store are packed and dispatched from our base in Lucknow, Uttar Pradesh, within 24 hours of being placed (excluding Sundays and public holidays), subject to stock availability. Once dispatched, you will receive a tracking update by email and, where a phone number is on file, by WhatsApp. Typical delivery times are 2–4 business days for major cities and 4–7 business days for other locations across India, depending on the courier partner and destination pincode; timelines can occasionally be affected by weather, regional restrictions or courier delays outside our control.

We offer both prepaid (Razorpay — UPI, cards, net banking) and Cash on Delivery options at checkout for physical products, subject to availability for your pincode. Delivery charges, when applicable, are shown at checkout before you confirm your order. Please ensure your delivery address and phone number are accurate and reachable — orders returned due to an incorrect address or repeated failed delivery attempts may be subject to re-shipping charges.

Digital products, Vidhyora AI plans, and API access do not involve physical shipping. Access is typically activated instantly, or within a few hours, after successful payment; any exceptions are stated at checkout. For website-development and marketing engagements, delivery timelines (e.g. first draft, go-live date) are agreed with you in writing at the start of the engagement and may vary based on the scope of work and how quickly you provide inputs (content, approvals, access).

For any shipping, delivery or access-activation question, write to support@edutrellis.in with your order number.