Refund Policy

We want you to be happy with what you order. This policy explains how refunds work at the EduTrellis Store.

If an order is cancelled before it has been dispatched, or if we are unable to fulfil it, any amount paid online (via Razorpay, UPI or card) is refunded in full to the original payment method, typically within 5–7 business days depending on your bank.

If an item arrives damaged, defective, or different from what you ordered, contact us at support@edutrellis.in within 48 hours of delivery with your order number and photos of the item. Once we verify the issue, we will offer a free replacement where stock allows, or a full refund to your original payment method or as EduTrellis Store wallet credit, whichever you prefer.

Refunds for Cash on Delivery orders are issued as EduTrellis Store wallet credit or via bank transfer/UPI, since no online payment was collected at the time of purchase.

Refunds are not offered for change-of-mind on items outside a reported delivery issue, or once a product has been used beyond simple inspection. Wallet credit issued as part of a refund or promotional offer is non-transferable and has no cash value.

For any refund status query, email support@edutrellis.in with your order number — we usually respond within one business day.