Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds and cancellations work across the EduTrellis Store, website-development/marketing engagements, and Vidhyora AI / API subscriptions.

EduTrellis Store: if an order is cancelled before dispatch, or we are unable to fulfil it, any amount paid online (via Razorpay, UPI or card) is refunded in full to the original payment method, typically within 5–7 business days depending on your bank. If a physical item arrives damaged, defective, or different from what you ordered, contact us at support@edutrellis.in within 48 hours of delivery with your order number and photos; once verified, we offer a free replacement where stock allows, or a full refund to your original payment method or Store wallet credit, whichever you prefer. Digital products/services purchased on the Store are delivered instantly or within the timeframe stated at checkout and, once access has been granted or a digital licence key has been issued, are non-refundable except where the product is materially defective or not as described.

Refunds for Cash on Delivery orders are issued as Store wallet credit or via bank transfer/UPI, since no online payment was collected at the time of purchase. Refunds are not offered for change-of-mind on items outside a reported delivery issue, or once a physical product has been used beyond simple inspection. Wallet credit issued as part of a refund or promotional offer is non-transferable and has no cash value.

Vidhyora AI / API subscriptions and usage credits: fees for a subscription period are non-refundable once your access for that period has been activated, and purchased usage credits are non-refundable once consumed, except where required by law. If you cancel a recurring subscription, your access continues until the end of the period already paid for, and it will not renew for the next period — no partial refund is given for the unused portion of a period. If a technical fault on our side (not a third-party AI provider outage) prevents you from using a paid subscription for more than 48 continuous hours, contact support@edutrellis.in and we will extend your subscription or issue a pro-rata credit at our discretion.

Website-development, management and marketing engagements: any advance/retainer paid is refundable, less the value of work already performed and any third-party costs already incurred (such as domain, hosting or ad-spend), if you cancel before the agreed deliverable is completed. Once a website or deliverable has been fully delivered and accepted, fees for that deliverable are non-refundable; ongoing monthly management/retainer fees already charged for a month already in progress are non-refundable for that month.

For any refund, cancellation or billing query, email support@edutrellis.in with your order/subscription details — we usually respond within one business day.